Store policy
Returns & Refunds
Last updated 11 August 2026
Contact Room307 before sending anything back. Return eligibility and instructions are confirmed based on the item, its condition, and the circumstances of the order.
Returns
Items should remain unused and include their original packaging unless the return concerns damage or an incorrect item. Contact room307music@gmail.com before returning an item so that eligibility and return instructions can be confirmed.
Damaged, incomplete, or incorrect orders
If an order arrives damaged, incomplete, or different from what was ordered, contact room307music@gmail.com as soon as possible with the order details and clear photographs of the item and packaging.
Refunds
If a refund is approved, it will be issued through the original payment method where possible. Bank or payment-provider processing times may vary. Original shipping costs and return shipping arrangements will be confirmed with the return instructions.
Contact
For a return or refund question, email room307music@gmail.com before returning an item.